Privacy Policy

Overview

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all clients of Justin Taylor – Remedial Massage Therapist, based in Tasmania’s Huon Valley.

By attending an appointment, submitting information, or using our services, you consent to the handling of your information as outlined in this policy.

1. What Information We Collect

We may collect and store the following types of personal information:

  • Full name, date of birth, and contact details (including address, phone, email)
  • Health history and relevant medical information
  • Appointment and treatment notes
  • Payment and billing details
  • Any other information you provide during consultations or through forms

This information is essential for providing safe and effective massage therapy tailored to your needs.

2. Why We Collect Your Information

We collect personal and health information to:

  • Provide massage and bodywork services
  • Develop and maintain accurate treatment records
  • Monitor your progress or adapt treatment as needed
  • Meet legal and professional obligations (e.g. health records, insurance claims)
  • Manage appointments, billing, and communication
  • Contact you for administrative or follow-up purposes

We do not use your information for marketing unless you explicitly consent.

3. How Your Information Is Stored

Your records are stored securely, either:

  • On paper in a locked filing cabinet (if used), or
  • Digitally in a secure, password-protected practice management system

Only the therapist (Justin Taylor) and authorised personnel can access your records. We take reasonable steps to protect information from misuse, interference, unauthorised access, or loss.

4. Disclosure of Personal Information

We do not share your personal or health information with third parties unless:

  • You have given explicit written consent
  • It is required or authorised by law (e.g. in response to a subpoena or legal obligation)
  • It is necessary to prevent a serious threat to life, health or safety
  • It is required by a health fund or insurer with your prior consent

We do not sell, rent, or trade your personal information to any other organisation.

5. Access and Correction

You are entitled to:

  • Request access to your personal records
  • Request correction of inaccurate or incomplete information

To do so, please contact us directly. We may need to verify your identity before providing access. We aim to respond within a reasonable timeframe.

6. Online and Digital Privacy

If you use our website or submit forms online:

  • Minimal personal data may be collected for the purposes of scheduling, contact, or service delivery
  • Our website may use cookies for functionality but not for invasive tracking
  • Email and contact forms are handled via secure services, but we recommend avoiding sharing sensitive health details by email

7. Retention of Records

We retain client records for a minimum of 7 years from the date of your last treatment (or until age 25 for clients under 18), as required by Australian law. After this time, records may be securely destroyed or permanently anonymised.

8. Feedback and Complaints

If you have concerns about how your information is handled, please reach out:

Justin Taylor
Massage Therapist, Ranelagh TAS
📧 justin@taylor.clinic

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Policy Updates

This policy may be updated from time to time to reflect changes in law, professional practice, or clinic procedures. The most current version will always be available on our website.

Last updated: 14 May 2025